Clear, straightforward terms for a smooth experience.

By using our website or services, you agree to these Terms. We may update them as laws, processes, or features change. When we make significant updates, we’ll revise the “Last updated” date on this page. Your continued use of our services after any update means you accept the revised Terms.

You must have the legal capacity to agree to these Terms and provide accurate, complete information. If you receive a tracking ID or account reference, you’re responsible for keeping it confidential and for any activity carried out using it.

TravelUAE offers a digital application flow, document guidance, secure payment facilitation, and status updates for common UAE entry categories. We are not a government entity, and we do not guarantee approvals. All final decisions rest solely with UAE authorities.

All prices are displayed upfront before checkout and may vary based on entry type, optional add-ons (such as expedited processing), or active promotions.

Payments are handled securely through our trusted payment providers. Depending on your bank or card issuer, additional fees or currency conversion charges may apply.

Prices may be updated at any time before purchase. The amount shown at checkout is the final payable total.

All displayed timelines— including “extra-fast” options—are estimates based on typical processing patterns. Actual timelines may vary due to peak volumes, additional verification, holidays, or policy updates. Approvals, rejections, and requests for further information are determined solely by UAE authorities.

You are responsible for submitting accurate, current, and complete information and documents. Incorrect, unclear, or incomplete submissions may result in delays or refusal. Please ensure your contact details remain up to date so you can receive timely status notifications.

• Before submission: If you cancel before we submit your application to the relevant authority, we can usually issue a partial refund, minus an administrative/processing fee.
• After submission: Once your application has been submitted or is under review, fees are generally non-refundable because third-party costs have already been incurred.
• Rejected applications: Decisions made by UAE authorities are outside our control. Fees paid to authorities or for services already completed are typically non-refundable.

We take your privacy seriously and handle your information with care. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

You agree not to misuse our website or services in any way, including attempting to bypass security, submitting false or misleading information, scraping or reverse-engineering the platform, or using the services for any unlawful purpose.

All content on this site—including text, graphics, trademarks, and other materials—is owned by or licensed to TravelUAE and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without prior permission.

Our website may include links to third-party sites or services. We do not control or take responsibility for their content, policies, or practices. We encourage you to review the terms and privacy policies of any third-party services you choose to access.

To the fullest extent permitted by law, TravelUAE is not responsible for indirect, incidental, special, or consequential damages, nor for any losses arising from delays or decisions made by UAE authorities. Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question.

To the fullest extent permitted by law, TravelUAE is not responsible for indirect, incidental, special, or consequential damages, nor for any losses arising from delays or decisions made by UAE authorities. Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question.

Have questions about these Terms? We’re happy to help.

• Email: info@uaetravel.org
• Phone: +971 242 924 8421
• Office: Block B, Office – B46-056, SRTI Park, Sharjah (UAE)