We safeguard both your privacy and your documents.

TravelUAE is committed to protecting your privacy. This policy describes the personal data we collect when you use our site, begin an entry application, interact with support, or proceed through checkout, as well as the rights and choices you have.

• Contact & Profile: Your name, email address, phone number, and any messages or inquiries you send us, including those made through WhatsApp or email.
• Application Data: Information required to process your entry request, such as your passport copy, personal details, travel plans, photographs, and any other documents you choose to upload.
• Payment Data: Payments are handled securely by our payment providers. We receive only limited metadata—such as payment status or transaction confirmation—never your full card details.
• Device & Usage: Technical data like cookie identifiers, pages you view, and basic analytics that help us maintain site reliability and improve your overall experience.

• Process your entry application and provide clear, timely status updates.
• Offer support through WhatsApp or email and respond to your inquiries.
• Enable secure checkout and manage orders, payments, and refunds.
• Improve, maintain, and protect our website, systems, and user experience.
• Fulfill legal requirements and help prevent misuse, fraud, or security risks.

Depending on your location, we rely on one or more lawful bases for processing your data: consent, contract performance (processing your application), legitimate interests (such as website security and customer support), and compliance with legal obligations.

• Authorities: When required to process your entry application, we may share information with relevant UAE authorities or their official systems.
• Service Providers: We work with trusted partners for hosting, storage, communications, analytics, and customer support. These providers are obligated to handle your data securely and responsibly.
• Payment Processors: Used to complete secure checkout transactions and manage refunds when applicable.
• Legal & Safety: Shared when necessary to comply with laws, respond to lawful requests, or protect our rights, property, and user safety.
• We do not sell your personal information.

We use essential cookies to keep the site secure and functioning properly, along with basic analytics to understand performance and improve usability. You may manage or disable cookies through your browser settings; however, doing so may affect certain site features.

We implement appropriate technical and organizational measures to safeguard your data from loss, misuse, or unauthorized access. While no system can guarantee absolute security, we continuously enhance our protections and encourage you to use strong passwords and keep your devices updated.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or compliance requirements. Where possible, you may request deletion of your data, and we will honor the request unless retention is required by law or needed to resolve disputes.

• Access a copy of the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request deletion, restriction, or object to specific types of processing.
• Withdraw consent at any time for processes based on your consent.
• Request data portability, where applicable under relevant laws.

Our service providers and infrastructure may operate from multiple countries. When your data is transferred across borders, we use legally approved safeguards to ensure it remains protected and handled in accordance with applicable privacy laws.

Our services are not intended for children. If you believe a child has submitted personal information to us without proper consent, please contact us immediately so we can review the situation and remove the data where appropriate.

We may revise this Policy from time to time to reflect updates in our practices or changes in legal requirements. When we make changes, we will update the “Last updated” date. Continuing to use our website or services after these updates signifies your acceptance of the revised Policy.

For privacy questions or requests, reach out:

• Email: xxxxxxx.com@gmail.com
• Phone: +971 242 924 8421
• Office: Block B, Office – B46-056, SRTI Park, Sharjah (UAE)